Bicnex.

We understand that withdrawals that have not been received after a long period of time can be worrying. This article outlines the three withdrawal statuses, along with what you can do if you haven't received your withdrawal or have mistakenly withdrawn assets to the wrong address.

Withdrawal Statuses

The time needed for a crypto withdrawal depends on the coin, ranging from a few minutes to a few hours. You can check the status of each withdrawal request from the account withdrawal page.

Log in with your account, then check the status of your withdrawal through Assets Overview > Withdrawal History. Your withdrawal can have one of three statuses:

1. Pending: The request is waiting to be processed. The system typically processes withdrawal requests within 30 minutes.
2. Processing: The system is processing the withdrawal. This may take up to 2~3 hours.
3. Succeeded: We have processed your withdrawal, the funds have been sent to your requested address and the transaction has been recorded on the blockchain.

Withdrawals to the Wrong Address

If the withdrawal status is Pending, you may cancel the withdrawal yourself by clicking on the Cancel button on the withdrawal page.

If the withdrawal status is Processing, please contact online support as soon as possible. We will help check if we can cancel the request.

If the status is Succeeded, the withdrawal can no longer be canceled. We suggest contacting the customer support of the receiving platform and asking for their help to recover the transaction. Let us know if they need any info or proof from us.