Bicnex.

some conventional objective reasons may cause assets to be frozen. This article will show you the summary of frozen assets cases with related solutions.

Condition 1: Open orders

If your trade order is not filled, your funds will be frozen. You can find your order under "Open Orders" and choose to cancel the open order.

Condition 2: Pending withdrawal

If your withdrawal is pending, the funds will be frozen. Please get in touch with customer service to check for you if the withdrawal is in a state of consistent pending.

Condition 3: The account has issued a red envelope

If you have issued a red envelope and the red envelope is not claimed, your funds will be temporarily frozen. Please don't worry; the funds that have not been claimed will be returned to your account after 3~5 days.

Condition 4: Lending orders that are not filled.

If your lending order is not filled, the funds will be frozen, and you can choose to cancel the open order. Meanwhile, if you enabled the Auto-Lend function and all the extra funds beyond the specified amount you reserved will be lent out automatically.

Note:

If the above conditions are not met, please submit a request or contact our online customer and provide your Username/Registered Email/Registered Mobile Phone Number, and we will make a detailed inquiry for you. To solve your problem as soon as possible, please do not submit the request repeatedly.