05/05/2025

Network crowdedness, speed, transaction fee, the number of confirmation required, etc, may vary on different public chains.

When making a withdrawal request in your account, please confirm that the public chain you choose is the SAME as the public chain you've chosen on the receiving platform (exchange or wallet). Otherwise, it may cause irretrievable asset loss.

Take USDT withdrawal as an example, ERC20, TRC20 and BSC are all available networks. Each of them has different requirements for minimum withdrawal and the network gas fee amount.

For instance, when ERC20 is selected on the account, please make sure you choose the SAME public chain (Ethereum blockchain, ERC20 standard) on the receiving platform (exchange or wallet).

We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support.

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